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Discussion: HD2 Freezing, Overheating?Reported This is a featured thread

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Jayboom05
Jayboom05
HD2 Freezing, Overheating? HELP PLEASE
Jan 20 2010, 1:54 AM EST | Post edited: Jan 20 2010, 1:59 AM EST
at times the left side of my hd2 screen is unresponsive, if the device goes into lock it is impossible to unlock it. I am not able to move the slider all the way across. Do anyone have the same problem, if so is there a fix?
Its not that the phone is frozen, music will still play, its seem as if it just the screen left half not responding to touch and the right half not responding correctly. HELP PLEASE!! 2  out of 4 found this valuable. Do you?    
Jayboom05
Jayboom05
1. RE: HD2 Freezing, Overheating?
Jan 20 2010, 1:55 AM EST | Post edited: Jan 20 2010, 1:55 AM EST
also it feels warm at the bottom when this happens, (s/n) the battery is not hot 3  out of 3 found this valuable. Do you?    
Sgarrela
Sgarrela
2. RE: HD2 Freezing, Overheating? HELP PLEASE
Jan 20 2010, 3:42 AM EST | Post edited: Jan 20 2010, 3:44 AM EST
"at times the left side of my hd2 screen is unresponsive, if the device goes into lock it is impossible to unlock it. I am not able to move the slider all the way across. Do anyone have the same problem, if so is there a fix?
Its not that the phone is frozen, music will still play, its seem as if it just the screen left half not responding to touch and the right half not responding correctly. HELP PLEASE!!"
I would try realigning the screen first. If that doesn't do it, try a soft reset. If that fails, backup everything on the device to your storage card, then do a hard reset. If the screen is responsive again after the hard reset, restore the device from your storage card. If the problem repeats after the restore, it is likely you have a conflict with software that was just reloaded as part of the restore. Uninstall the third party software one program at a time (doing a soft reset after each uninstall) until the device functions normally.

If on the other hand you do a hard reset and it doesn't fix the problem. It is likely a hardware issue. Contact your carrier and have the device replaced. 0  out of 1 found this valuable. Do you?    
Jayboom05
Jayboom05
3. RE: HD2 Freezing, Overheating? HELP PLEASE
Jan 20 2010, 12:00 PM EST | Post edited: Jan 20 2010, 12:00 PM EST
may have to send it in tried both hard and soft reset 0  out of 1 found this valuable. Do you?    
Sgarrela
Sgarrela
4. RE: HD2 Freezing, Overheating? HELP PLEASE
Jan 20 2010, 12:55 PM EST | Post edited: Jan 20 2010, 12:55 PM EST
"may have to send it in tried both hard and soft reset"
If a hard reset hasn't brought the performance back to what it was when the device was new, you should contact your carrier. I'm guessing you have T-Mobile. Most carriers will replace the phone with a new one in the first 30 days and with a refurbed unit after that for the first year. Do you find this valuable?    

barryudcoff
5. RE: HD2 Freezing, Overheating? HELP PLEASE
Jan 20 2010, 10:52 PM EST | Post edited: Jan 20 2010, 10:52 PM EST
I had that exact problem with my HTC Touch Pro. Out of nowhere it would superheat and drain the battery. Took it to Sprint service center. They got me a new one overnight. No longer happens. Do you find this valuable?    
Jayboom05
Jayboom05
6. RE: HD2 Freezing, Overheating? HELP PLEASE
Jan 20 2010, 11:05 PM EST | Post edited: Jan 20 2010, 11:05 PM EST
thing is, i have to send it to HTC my self, pay for shipping, plus its an unlocked phone (no carrier) so i dont know how the warranty works with that and all 0  out of 1 found this valuable. Do you?    
Jayboom05
Jayboom05
7. RE: HD2 Freezing, Overheating? HELP PLEASE
Jan 20 2010, 11:06 PM EST | Post edited: Jan 20 2010, 11:06 PM EST
but whats a lil shipping fee vs $700 something is how im looking at it Do you find this valuable?    

barryudcoff
8. RE: HD2 Freezing, Overheating? HELP PLEASE
Jan 21 2010, 10:50 PM EST | Post edited: Jan 21 2010, 10:50 PM EST
Oh! Don't know how else to help you ma man. Do you find this valuable?    
Jayboom05
Jayboom05
9. RE: HD2 Freezing, Overheating? HELP PLEASE
Jan 21 2010, 11:53 PM EST | Post edited: Jan 21 2010, 11:53 PM EST
Yea I got my RMA today...I'll be charged a triage fee of $28.00 This includes
technical assessment and diagnosis.Depending on the country of origin, my unit may be charged a $20.00 Global Warranty Service fee. Hopefully they just switch it out with a USA version :) So I'm looking at 50 something. Not bad assuming the warranty covers what ever is wrong with it. BUT STILL!! I shouldn't be paying anything because HTC sent out a faulty device Do you find this valuable?    

harrio
10. RE: HD2 Freezing, Overheating? HELP PLEASE
Jan 23 2010, 4:22 PM EST | Post edited: Jan 23 2010, 4:22 PM EST
Jayboom05 you really did'nt need to spend a dime, my device had problems as well, I to have an unlocked HTC HD2. Whe I had problems I contacted the on-line I purchased it from and they not only sent me a label for shipping but took care of the shipping. This defective came from the on-line company you purchased this device from and not directly from HTC. No telling how long HTC will keep your device man. Depending the length of time you had your device, you can receive a brand new replacement just as I did. Good luck to you on this venture and I hope a brand new replacement is on its way to you. I spent far too much money to have to sit back with either a repaired or refurbished device, you did'nt pay for that. Those were the options offered to me, which I refused flatly. You deserve a NEW device and thats what you should receive. Do you find this valuable?    
Jayboom05
Jayboom05
11. RE: HD2 Freezing, Overheating? HELP PLEASE
Jan 24 2010, 5:56 AM EST | Post edited: Jan 24 2010, 5:56 AM EST
it had been a month ive had the phone, didnt know what was wrong with it, for the first 2 weeks i didnt have the problem then it happen, so i thought oh just a bug, "new phone all have bugs, there will be an update" then recently it got too bad and to frequent so i had to send it out before i mess up and got it wet or anything else that may have voided the warranty.......but the online company i purchased it from, yea i should have tried to send it back to them, but in their return policy say something bout 3 days if defective and I had it for over a month Do you find this valuable?    
seventhsinner
seventhsinner
12. RE: HD2 Freezing, Overheating? HELP PLEASE
Jan 24 2010, 10:58 AM EST | Post edited: Jan 24 2010, 10:58 AM EST
"it had been a month ive had the phone, didnt know what was wrong with it, for the first 2 weeks i didnt have the problem then it happen, so i thought oh just a bug, "new phone all have bugs, there will be an update" then recently it got too bad and to frequent so i had to send it out before i mess up and got it wet or anything else that may have voided the warranty.......but the online company i purchased it from, yea i should have tried to send it back to them, but in their return policy say something bout 3 days if defective and I had it for over a month"
If ypu contact HTC they will give you all the details for a warranty return and repair or replace.. they are very good with a turn round time of 7-10 days (usually 6 or 7). Do you find this valuable?    
Jayboom05
Jayboom05
13. RE: HD2 Freezing, Overheating? HELP PLEASE
Jan 25 2010, 6:11 AM EST | Post edited: Jan 25 2010, 6:11 AM EST
well HTC will be receiving my baby Wed. so im guessing ill get it back in like 10 days Do you find this valuable?    

stb0i
14. RE: HD2 Freezing, Overheating? HELP PLEASE
Feb 13 2010, 5:10 PM EST | Post edited: Feb 13 2010, 5:10 PM EST
Jayboom, so what happen after you sent your phone to HTC? can you update us. Thanks. Do you find this valuable?    

beast1984
15. RE: HD2 Freezing, Overheating? HELP PLEASE
Feb 23 2010, 5:56 AM EST | Post edited: Feb 23 2010, 5:56 AM EST
I have the overheating problem, it seems to happen when I have anything metallic in the same pocket. ( Keys, screws, headphones) I had a short problem with freezing untill I cleared my messages and changed my mail attachment store location to my Mini SD card. Do you find this valuable?    
eroc162
eroc162
16. RE: HD2 Freezing, Overheating? HELP PLEASE
May 14 2010, 7:35 PM EDT | Post edited: May 14 2010, 7:35 PM EDT
my hd2 was freezing alot too. i disabled the htc sense and installed spb shell 3 and i havent had any freezing. i miss the effects and interface of the sense program but i can make the spb shell look like the sense. it is pretty good. you can always switch it back if you like.
 Do you find this valuable?    
brettjrichardson
brettjrichardson
17. RE: HD2 Freezing, Overheating? HELP PLEASE
Dec 23 2010, 9:54 AM EST | Post edited: Dec 23 2010, 9:54 AM EST
ok lads i have the same problem but i found a solution thanks to the awesomeness of XDA developers.
if you follow the link and read the tread it provides the fix

http://forum.xda-developers.com/showpost.php?p=7143605&postcount=12028

i have heard that it can be a problem with the processor idle speed being to low and heard that by deactivating the sense will fix it also.

I have also heard that its the standard stock ROMS that have this issue so check out XDA and maybe upgrade your ROM

http://en.wikipedia.org/wiki/HTC_HD2#Modding
has info and links to XDA mods

here is the link to the XDA page which has all kinds of helpfull info
http://forum.xda-developers.com/forumdisplay.php?f=624 0  out of 1 found this valuable. Do you?    

barryudcoff
18. RE: HD2 Freezing, Overheating? HELP PLEASE
Jan 20 2011, 3:06 AM EST | Post edited: Jan 20 2011, 3:06 AM EST
"at times the left side of my hd2 screen is unresponsive, if the device goes into lock it is impossible to unlock it. I am not able to move the slider all the way across. Do anyone have the same problem, if so is there a fix?
Its not that the phone is frozen, music will still play, its seem as if it just the screen left half not responding to touch and the right half not responding correctly. HELP PLEASE!!"
in a word---no at least none i'm aware of. i'm on my 3rd & may be going to my 4th Touch Pro. Seems like every6, 7 months battery goes "white hot." sohot i must take it out of my pants. And that almostcompletely drains battery. But my insurance gets me new phone ovrnite. my contrct is up in Mar. I'll probably chg companies. T mobile & verizon hasbest phones FREE. You'd tink they'd give me a new an better phone but no. wish i had better news my man. 0  out of 1 found this valuable. Do you?    
Sgarrela
Sgarrela
19. RE: HD2 Freezing, Overheating? HELP PLEASE
Jan 20 2011, 12:52 PM EST | Post edited: Jan 20 2011, 12:52 PM EST
"in a word---no at least none i'm aware of. i'm on my 3rd & may be going to my 4th Touch Pro. Seems like every6, 7 months battery goes "white hot." sohot i must take it out of my pants. And that almostcompletely drains battery. But my insurance gets me new phone ovrnite. my contrct is up in Mar. I'll probably chg companies. T mobile & verizon hasbest phones FREE. You'd tink they'd give me a new an better phone but no. wish i had better news my man."
The TP was not one of HTC's big winners. The TP2 (in my case the Tilt2) replaced the TP and the switch to WM6.5 solved many of the issues. I have two Tilt2s still working in my firm, and the people using them love them.

I switched to the HD2 a year ago. I couldn't resist the 1GHz processor and that huge screen. I always load AC3.3 which gives me much more control over what's going on in the device, so I never had any of the freezing issues or hot battery issues. After using an Aria and getting familiar with Android 2.1, I switched the HD2 to Android 2.2 via the XDA Android project two months ago. The phone is a dream! Fast, clean operating and really efficient. I'm looking forward to the HTC Inspire, which is very similar to my HD2 in size and processor, but it is running Android 2.2 (Froyo) as a stock app. It will be very interesting to see how the stock AT&T ROM compares in performance to the XDA cooked Froyo. 0  out of 1 found this valuable. Do you?    
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